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FAQ

How much can we tell you about the animal you want to adopt? 

Sometimes rescuers will know an animal's history and sometimes they won’t. However, we are very experienced in assessing personalities and this will be described as accurately as possible but there are NO guarantees. Although when a pet has been fostered, we will generally have more information regarding behaviour, habits and routine and this information will be passed on to you prior to adoption.

 

Will your potential rescue animal be health checked? 

Yes, as far as possible. Our Romanian rescuer uses a very trustworthy veterinarian and at times they have monitored the animal for months, sometimes even for years.. But as with any dog or cat, there are NO guarantees. Street life is a hard life. 

 

Will a rescue animal be clean in the house?  

Yes - if you train it! Some seem to already know and others need to be shown. This adjustment period can take several weeks and routine and patience is highly recommended. Dogs will need to be shown where it is you would prefer them to go. Cats typically arrive litter trained but will also need to be shown to their new litter boxes/fouling areas. 

 

How much does it cost to bring a dog/cat over and what has to be done? 

A dog or cat must be neutered prior to adoption; In most cases, it has been done already. Required vaccinations, worming, flea treatments and an international pet passport are also included in the adoption fee. The standard adoption fee is £150.00 (this may vary in some rare cases i.e. animals requiring specific treatment prior to transport, etc.) 

Transport to the UK varies from £180.00 to £250.00 depending on where you live. (e.g. South Mimms is £180.00). We use a private pet transport company for our animals that are very efficient, caring, and run the DEFRA approved Traces scheme. This means the animal omits a 48 hour quarantine in kennels and that the quarantine can be conducted within your home and garden (this must be the address you provided to us and on the Traces documents). DEFRA may arrange to visit you to check that all details of animal at your residence are correct. Final costs can be confirmed with a member of our team - please complete the "Contact Us" form and we will endeavour to respond within 24 hours. 

 

What should I expect from my rescue dog to start with?

There's not any one answer to this! The first few days we always advise that the dog needs to have some quiet time in a quiet space. For most of them, this will be their first time in a house and the first few days can be quite traumatic. They will also need to learn who you are and that they can trust you. Many younger dogs often seem to experience a real puppy phase. This is where equal mixtures of patience, stimulation and consistency come in. In most cases, time will be your best friend. Rescue dogs may take up to 6 months to fully bond with their new adopters and this is completely normal! We are always on hand for pet-specific queries and to help make the adoption process an enjoyable experience for you and your pet!

 

What must I have prepared for my rescue dog to wear? 

We advise that you have a harness prepared for your adopted dog - this is enforced for small dogs and written in your contract (sizing information can be provided to you). For medium to large dogs, a martingale collar is recommended for everyday wear and prevents the dog from slipping out should it become spooked or refuse to cooperate. More specific lead and harness wear will be recommended depending on the dog and its current behaviour. 

 

How do I change the microchip details? 

This is very important. We use PETtrac in the U.K. and our adoptions team will update the microchip with your current details. The rescue details will always be put on as a back up.